Frequently Asked Questions

Frequently Asked Questions
1.  How often should I restart my computer?

    • At least once a week to allow updates to finish, but once every day or two is recommended.

2.  How often should I shutdown computer?

    • Turn off before weekend if not in use.

3.  I cannot see my share drives after reboot, how can I get it back?

    • If you had access before and share disappears try rebooting your computer. If not resolved contact IT support at auxsupport@usc.edu or give us a call at 213-821-1911.

4.  I cannot print, what could be wrong?

    • Most users will see multiple printers when printing; make sure you choose the correct named printer. If printer continues to not work, please contact IT support at auxsupport@usc.edu or give us a call at 213-821-1911.

Kronos

5.  I cannot clock in to KRONOS clock, what’s wrong?

    • If you swipe your card and the clock is not accepting your punch, make sure you let your manager know and have the issue reported to HR at auxpayroll@usc.edu.

6.  I forgot my Kronos password. How do I reset it?

    • You must send an email request to auxpayroll@usc.edu for a kronos password reset. Be sure to provide your full name and your USC NetID number.

7.  Kronos is asking me to update/download the java plug-in (1.7.0_21 or higher).

    • Java is no longer supported through Chrome. Kronos should now be accessed on either Firefox or Internet Explorer.
    • If you are using Firefox or IE, and it is still requesting a java update, give us a call at (213) 821-1911

 

Passwords

8.  I changed my password, now I cannot log in. What’s wrong?

    • The login ID and password to your computer is different from email password. Computer login and password is associated with auxiliaries\myid and email is myemail@usc.edu.

9.  I cannot log into my computer, what’s wrong?

    • You may be locked out, if you tried more than 3 times. Wait 30 minutes then try again if you know your password.  Otherwise contact IT support at auxsupport@usc.edu or give us a call at 213-821-1911 for a password reset.

10.  I forgot my password to log into my USC email. How do I reset it?

    • ITS provides a self-service site for users to reset their passwords here.

Wireless Internet

11.  USC Wireless is not working, can you help?

    • USC Wireless is supported by USC ITS, please call 213-740-5555 or try our Wireless documentation for Windows 7 or Mac OS

Office Phone

12.  Can you help me set up desk phone?

Posted in: Frequently Asked Questions